Terms And Conditions
Gardeners Putney Service Terms and Conditions
These Terms and Conditions set out the basis on which Gardeners Putney provides gardening and related services to residential and commercial clients. By making a booking, accepting a quotation, or allowing our gardeners to start work at your property, you agree to be bound by these Terms and Conditions.
If you do not agree to these terms, you should not proceed with a booking or use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual or organisation requesting or receiving services from Gardeners Putney.
Company, we, us or our means Gardeners Putney.
Services means any gardening, grounds maintenance, landscaping, planting, lawn care, hedge trimming, clearance, or related services provided by the Company.
Property means the outdoor or garden area at which the Services are to be carried out.
Work Order means the description of Services, date and time, and any agreed price or estimate communicated for a particular booking.
2. Scope of Services
2.1 The Services to be provided will be set out in a Work Order, quotation, or booking confirmation. This may include the type of gardening work, estimated duration, and any specific tasks requested.
2.2 The Company reserves the right to refuse work that is unsafe, illegal, or beyond our operational capability. This includes but is not limited to work at dangerous heights, work requiring specialist licenses which we do not hold, or work involving hazardous materials.
2.3 Any additional services requested on the day of attendance that are not included in the original Work Order are subject to availability and may incur additional charges.
3. Booking Process
3.1 Clients may request a booking by contacting the Company and providing details of the Property, required Services, preferred dates, and any particular requirements.
3.2 A booking is not confirmed until the Company has accepted the request and provided a booking confirmation or quotation acceptance. Provisional times and dates are subject to change until confirmation is given.
3.3 Where a site visit is required to prepare a quotation, the Client must provide access to the Property at the agreed time. Failure to allow access may result in postponement or cancellation of the quotation visit.
3.4 The Client is responsible for ensuring that the information provided during the booking process is accurate and complete. The Company will rely on this information in planning and pricing the Services.
4. Estimates, Quotations and Pricing
4.1 The Company may provide either a fixed-price quotation or an estimate based on the information available at the time.
4.2 Where a fixed-price quotation is provided and accepted, the price will not change unless:
a. the Client requests additional Services or alterations to the agreed scope, or
b. the information originally provided by the Client proves to be materially inaccurate, or
c. circumstances at the Property are significantly different from those reasonably anticipated when the quotation was given.
4.3 Where time-based pricing is used, the final price will be based on the time actually spent on site, subject to any minimum call-out or minimum hour charges specified by the Company.
4.4 All prices will be communicated before work commences. Unless otherwise stated, prices are inclusive of labour and basic equipment. Additional costs, such as waste disposal fees, materials, plants, or specialist equipment, may be charged separately.
5. Access to the Property and Client Obligations
5.1 The Client must ensure safe and reasonable access to the Property at the agreed date and time. This includes access through gates, communal areas, side entrances, or any other necessary route.
5.2 If the Client is not present at the Property, suitable arrangements for access must be made in advance. The Client is responsible for ensuring that any keys, entry codes, or access details provided are correct and authorised for use.
5.3 The Client must ensure that the work area is reasonably clear of obstructions, animal waste, and personal items. The Company may refuse to work in areas that are unsafe, unhygienic, or obstructed, and any resulting delay may be chargeable.
5.4 The Client must notify the Company of any known hazards, fragile features, underground services, or restrictions at the Property that may affect the Services, including irrigation lines, cables, and protected trees.
6. Payments and Invoicing
6.1 Payment terms will be communicated at the time of booking or quotation. Unless otherwise agreed in writing, payment is due on completion of the Services for domestic clients, and within the stated invoice period for commercial or account clients.
6.2 The Company accepts various payment methods as communicated to the Client. Cash payments, where accepted, should only be made to authorised representatives and must be confirmed by a receipt.
6.3 If payment is not received by the due date, the Company reserves the right to charge interest on the outstanding amount at a reasonable commercial rate, as well as any reasonable costs incurred in recovering the debt.
6.4 The Client is responsible for checking the invoice and notifying the Company of any disputes or queries within seven days of the invoice date. Failure to raise a dispute within this period will be deemed acceptance of the invoice.
7. Cancellations, Rescheduling and Missed Appointments
7.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice. The required notice period will be confirmed at the time of booking. Where no specific period is stated, at least 24 hours notice is required for standard appointments.
7.2 If the Client cancels or reschedules with less than the required notice, the Company may charge a late cancellation fee or call-out charge to cover the cost of allocated labour and lost opportunity.
7.3 If the Company arrives at the Property at the agreed time and is unable to gain access, or is unable to commence work for reasons beyond its control, this may be treated as a late cancellation and a charge may apply.
7.4 The Company reserves the right to cancel or reschedule a booking due to adverse weather conditions, staff illness, or other operational reasons. In such cases, the Company will offer an alternative date and time as soon as reasonably possible.
8. Weather and Safety
8.1 Gardening and outdoor work are subject to weather conditions. The Company may decide, at its discretion, that conditions are unsuitable or unsafe for the planned Services.
8.2 Where work is postponed due to weather or safety concerns, the Company will not be liable for any resulting loss or inconvenience. The booking will be rescheduled at a mutually convenient time.
9. Waste Removal and Environmental Regulations
9.1 Garden waste generated in the course of the Services may either be left on site in an agreed location or removed by the Company, depending on the Work Order and pricing agreed with the Client.
9.2 Where waste removal is included or requested, additional charges may apply based on volume, weight, and disposal fees. The Company will handle waste in compliance with applicable environmental regulations and duty of care obligations.
9.3 The Client must inform the Company in advance if any waste to be removed includes materials that may be classified as controlled or hazardous. The Company is not obliged to remove such materials and may charge additional fees where special handling is required.
9.4 If waste removal is not included, the Client is responsible for the lawful disposal of all waste left on site, including grass cuttings, branches, and other garden debris.
10. Plants, Materials and Ownership
10.1 Where the Company supplies plants, materials, or products, these remain the property of the Company until payment is received in full.
10.2 The Company will take reasonable care in selecting healthy plants and quality materials but cannot guarantee the long-term survival or performance of plants, lawns, or shrubs once the work is complete, as this depends on weather, soil conditions, pests, diseases, and the Client's ongoing care.
10.3 Any care instructions provided by the Company are advisory only. The Client is responsible for following appropriate maintenance practices to support the health of plants, turf, and garden features.
11. Liability and Insurance
11.1 The Company will exercise reasonable skill and care in performing the Services and will take reasonable measures to protect the Property while work is carried out.
11.2 The Company holds public liability insurance appropriate for the nature of its services. Details can be provided to the Client on request.
11.3 The Company will not be liable for:
a. normal wear and tear or minor damage that is reasonably incidental to gardening work,
b. pre-existing damage, defects, or conditions at the Property,
c. loss or damage arising from inaccurate information provided by the Client, or
d. indirect or consequential loss, such as loss of enjoyment, loss of profit, or loss of anticipated savings.
11.4 If damage is caused to the Property as a direct result of negligence by the Company, the Company's liability will, where possible, be limited to the cost of repair or replacement of the damaged item, subject to the limits of its insurance cover.
11.5 The Client is responsible for securing valuables, garden ornaments, and fragile items before work begins. The Company accepts no liability for loss or damage to items that were not reasonably visible or brought to its attention.
12. Client Complaints and Rectification
12.1 If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, and in any event within 48 hours of completion for one-off visits or within a reasonable time for ongoing contracts.
12.2 The Company will investigate complaints and, where appropriate, arrange a revisit or take reasonable steps to rectify any issues that are directly attributable to the standard of work provided.
12.3 Where the Client engages a third party to rectify or alter work carried out by the Company before giving the Company the opportunity to inspect and remedy the issue, the Company may not be liable for any associated costs.
13. Health, Safety and Conduct
13.1 The Company is committed to maintaining safe working practices and may refuse to carry out work in conditions that are judged to be unsafe or where there is risk of harm to staff or others.
13.2 The Client must not request the Company to perform tasks that are unsafe, unlawful, or beyond the agreed scope of Services.
13.3 The Company expects its staff and Clients to conduct themselves respectfully. Abusive, aggressive, or inappropriate behaviour by either party may result in immediate termination of the visit or ongoing arrangements.
14. Termination of Ongoing Services
14.1 For regular or contract-based gardening services, either party may terminate the arrangement by giving the notice period set out in the service agreement, or where none is specified, by giving at least 14 days written notice.
14.2 The Company may terminate services with immediate effect if the Client fails to make payment when due, engages in serious misuse of the services, or behaves in a manner that poses risk or serious detriment to the Company or its staff.
14.3 On termination, the Client remains liable for all fees for Services carried out up to the termination date, and for any agreed materials already purchased specifically for the Client's project.
15. Data Protection and Privacy
15.1 The Company may collect and store personal information about Clients for the purpose of managing bookings, delivering Services, and handling payments and communications.
15.2 The Company will handle personal data in accordance with applicable data protection laws and will not sell or disclose personal information to third parties except where required for the provision of Services, for legal obligations, or with the Client's consent.
16. Changes to These Terms
16.1 The Company may amend these Terms and Conditions from time to time to reflect changes in law, business practices, or services offered.
16.2 Updated terms will apply to new bookings from the date they are published or communicated. For ongoing contracts, the Company will provide reasonable notice of significant changes.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
18.2 A failure or delay by the Company in exercising any right or remedy provided by these terms or by law does not constitute a waiver of that or any other right or remedy.
18.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services, except where varied in writing and agreed by both parties.
