Privacy Policy

Gardeners Putney Privacy Policy

This Privacy Policy explains how Gardeners Putney collects, uses, stores and protects personal data about customers in the Putney area. It also sets out your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act.

This Privacy Policy applies to all Gardeners Putney customers and prospective customers in the area who contact us, request a quote, or use our gardening and related services. By engaging with us, you acknowledge that you have read and understood this Privacy Policy.

Who we are and scope of this policy

Gardeners Putney is a gardening service provider operating in the Putney area. We act as the data controller in respect of the personal data we collect and use about our customers and prospective customers for the purposes described in this Privacy Policy.

This Privacy Policy covers personal data processed in connection with enquiries, quotations, bookings, service delivery, payments, and any communications with Gardeners Putney in the area.

What personal data we collect

We collect and process different categories of personal data depending on how you interact with us. The personal data we may collect includes the following.

Identity and contact details: name, title, address, service address, and general contact details such as communication preferences.

Service and booking information: details of the services you request, your garden or property details relevant to the service, access instructions, preferred dates and times, and records of communications about services and bookings.

Payment and transaction information: details of payments made to us and from us, and information relating to invoices and receipts. Card or bank details are handled only through secure payment processors where applicable and are not stored by us beyond what is necessary to identify transactions.

Technical and usage data: when you visit our website, we may collect technical information such as your device type, browser type, and information about how you use our website. This may include usage data gathered using cookies or similar technologies, where permitted by law.

Communication records: records of emails, messages, notes of phone calls and any feedback or complaints you provide to us.

How we collect personal data

We collect personal data directly from you when you contact us, request a quote, make a booking, or use our services. This may be by phone, in person, through our website, or through other communication channels.

We may also receive personal data from third parties where this is necessary to provide services, for example where a landlord, letting agent or other third party contacts us on your behalf and provides your contact or property details, or where a payment provider confirms that a payment has been made.

Lawful bases for processing your data

We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are as follows.

Contract: we process personal data to enter into and perform our contract with you. This includes arranging and delivering gardening services, managing bookings, and handling payments and related administration.

Legitimate interests: we process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, maintaining records for business purposes, and protecting our business from fraud or misuse.

Legal obligation: we process personal data where necessary to comply with our legal obligations. This may include record keeping for tax, accounting and regulatory requirements, or responding to lawful requests from public authorities.

Consent: in some cases we may rely on your consent, for example for certain marketing communications where required by law or for non-essential cookies on our website. Where we rely on consent, you can withdraw it at any time by contacting us or adjusting your preferences where available.

How we use your personal data

We use your personal data for the following purposes.

To process enquiries and provide quotations for gardening services in the Putney area.

To set up, manage and deliver gardening and related services, including accessing your property and carrying out the agreed work.

To manage payments, billing, refunds and accounting, and to maintain accurate financial records.

To communicate with you about your bookings, service updates, changes to our terms or this Privacy Policy, and any issues that may affect your services.

To respond to questions, feedback or complaints, and to resolve disputes.

To improve our services, develop new offerings, monitor service quality, and carry out internal management and administrative tasks.

To comply with legal obligations and to establish, exercise or defend legal claims.

Data processors and sharing of personal data

We may share your personal data with selected third parties who act as data processors on our behalf. These processors only process your data according to our instructions and for the purposes set out in this Privacy Policy. We take steps to ensure that all processors provide appropriate technical and organisational measures to protect your personal data.

Categories of processors may include payment processing providers, cloud storage or software providers used to manage customer records and scheduling, and professional advisers such as accountants where they require limited access to records for legitimate purposes.

We may also need to share personal data with other third parties in limited circumstances, such as with insurers, legal advisers, law enforcement bodies or regulators where this is necessary to comply with legal obligations or to protect our rights, property or safety.

We do not sell your personal data to third parties.

Data retention and storage

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.

In general, we retain customer and service records for a period that allows us to manage ongoing relationships, respond to queries about past services, and meet applicable legal obligations. After this period, we either delete your personal data or anonymise it so that it can no longer be linked to you.

The specific retention period may vary depending on the type of data and the context in which it was collected. For example, financial and transaction records may be retained for longer than routine service communications where required by tax or accounting rules.

We store personal data using reasonable technical and organisational measures designed to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

International transfers

If we use processors or services that are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. This may include using standard contractual clauses or transferring data to countries that have been recognised as providing an adequate level of data protection.

Your data protection rights

As a Gardeners Putney customer in the Putney area, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions or limitations under data protection law.

Right of access: you have the right to request a copy of the personal data we hold about you and to obtain information about how we process it.

Right to rectification: you have the right to ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure: in certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn your consent and there is no other lawful basis for processing.

Right to restriction of processing: you have the right to request that we limit the processing of your personal data in certain situations, for example while we are verifying its accuracy or assessing an objection you have raised.

Right to data portability: in some cases, you have the right to receive personal data that you have provided to us in a structured, commonly used and machine-readable format and to have it transmitted to another controller where technically feasible.

Right to object: you have the right to object to our processing of your personal data where we rely on legitimate interests, including any profiling based on those interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests or we need to continue processing for legal claims.

Right to withdraw consent: where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with a supervisory authority if you are concerned about how we handle your personal data. You are encouraged to contact us first so that we can try to resolve any concerns directly.

Security of personal data

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against unauthorised or unlawful processing and against accidental loss, destruction or damage. These measures are kept under review and updated where necessary.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. When we make changes, we will revise the date of the most recent update at the end of this document and may take additional steps to inform you where appropriate.

Continued use of our services after any changes take effect will constitute your acknowledgement of the updated Privacy Policy.

This Privacy Policy applies to all Gardeners Putney customers in the Putney area and was last updated on the date shown below.

Last updated: 9 February 2026